Services - Information, Advice and Guidance

The Suffolk Learning Consortium is committed to providing an auditable high quality service in providing Information, Advice and Guidance to our members, and when working with our partners.

Statement of Service

The Suffolk Association of Voluntary Organisations (SAVO) as lead partner of the Suffolk Learning Consortium has produced a 'Statement of Service' which details:

• How we deliver information

• What clients can expect from us

• What we expect from clients

• Feedback, Comments and Complaints

• Limitations of service

• Services - contact details, what we do and what we don't do

Suffolk Learning Consortium

Contact: Simon Waldron, Information Officer

What we do

• Act as single point of contact between the Third Sector and Public or Private Sector organisations for learning related matters

• Publish learning related news, information, funding opportunities on the Suffolk Learning Consortium website and by e-newsletters

• Publicise learning related contracts and funding opportunities which require partnership applications, collate expressions of interest, and compose / submit partnership bids

• Provide representation for Third Sector learning users/providers in Suffolk on county, regional and national forums / events

• As an Institute for Learning (IfL) Connection Volunteer, provide support and signposting for IfL matters (teacher qualifications, continuing professional development, REfLECT)

• Provide a Third Sector Workforce Development offer which embeds ‘Learning Champions, the Apprenticeship Scheme, and Train to Gain
  • Signpost Third Sector learning providers to sources of training and development

• Manage an element of Neighbourhood Learning in Deprived Communities funding for Third Sector organisations in Suffolk.

What we do not do

• Directly provide training courses.

Feedback, Comments and Complaints

To help us to continuously improve our service and address points raised by clients, we actively invite suggestions, comments, compliments or complaints (this may be anonymous if preferred).

We hope you are happy with the service you receive but if you are not then we will investigate and deal with any difficulties you experience.

There is a clear complaints policy which specifies how complaints are handled and where unresolved complaints may be directed. If you have a complaint then we will treat it in confidence and will do our best to resolve it fairly and quickly in accordance with our complaints procedure.